Pigeon Cote Road, Seacroft, Leeds, West Yorkshire, LS14 1EP

0113 232 9031

Our Lady Of Good Counsel

Catholic Primary School

Complaints Policy

The staff and governors at Our Lady's School recognise that every well governed and well managed school will from time to time have to deal with complaints from parents.

Most concerns and complaints will be resolved informally by the school staff, and few will lead to a formal process.  However, the governing body must ensure that proper procedures are in place. Below is the formal complaints procedure that will be followed should a complaint not be able to be dealt with informally.